ONGONA CANCELLATION, RETURN & REFUND POLICY
CANCELLATION, RETURN & REFUND POLICY
We cover 7 Days Replacement Guarantee for all physical products sold on Ongona.com.bd Refund is only applicable to the canceled order items due to product unavailability.
REQUIREMENT FOR A VALID RETURN:
Proof of purchase (order number, invoice, etc.)
Reason for return has to be valid and return acceptance conditions met (check out below)
VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):
Delivery of wrong product
Delivery of defective product
Delivery of the products with missing parts
Incorrect content on the website
THE FOLLOWING PRODUCTS CANNOT BE RETURNED:
Skincare, Cosmetics & Perfumes
Personal hygiene items such as earrings, wigs and combs
CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:
Delivery of the ordered items is subject to availability of the products at our vendor’s depot/warehouse/store. We may cancel any order within 4 working days if the stock of the ordered item(s) is temporarily unavailable.
In such a case, if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-7 working days. Received Cashback amount will be adjusted with the refund amount.
If the refund amount is below Tk 600, the refund amount will be disbursed through bKash/Mobile Wallet account of the customer.
If the refund amount is below Tk 100, the refund amount will be disbursed as mobile top-up/recharge to the customer.
Advance payment is required for the delivery of certain vendors’ products. We may cancel any order if the advance payment is not made by the customer for such orders.
RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:
Damages due to misuse of the product
Incidental damage due to malfunctioning of product
Any consumable item which has been used or installed
Inner wear, lingerie, socks and clothing freebies
Products with tampered or missing serial / UPC numbers
Any damage/defect which is not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
N.B: Replacement of the product is subject to availability of the same on Ongona.com.bd