At Ongona, products sold by the sellers on our platform may attract shipping charges. The shipping charges are not fixed and depend on various factors like nature / category of your product, which location dispatched from, gross weight of the product, etc.
The shipping charges on your order will be informed before your order is being placed at Ongona. If you are placing your order through our call center, the order taker will mention the shipping charges. If it's via web or mobile, the shipping charge would reflect on the shopping cart / payment page.
We are committed to delivering your order accurately, in good condition, and always on time promised by our customer care executive or on website or mobile. Below are some more shipping related points:
* Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
* We make our best efforts to ensure that each item in your order is shipped out by the seller within 3-4 working days of the order date inside Dhaka, and within 6-7 working days Outside Dhaka. However in some cases, it may take longer, up to 8 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand.
* To ensure that your order reaches you in the fastest time and in good condition, sellers will only make shipments through reputed courier agencies.
* While the sellers strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
* If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our customer care number at 01844217313 (8.00 a.m. to 8.00 p.m. / 6 days a week), or write an e-mail to email@example.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
* Please note all items will be shipped with an invoice of the seller. In case, inadvertently, the same is not received, you may call our customer care number at 01844217313 (8.00 a.m. to 8.00 p.m. / 6 days a week), or write an e-mail to firstname.lastname@example.org mentioning your order reference number.